![]() If you’d like to receive a full Root Cause Analysis (RCA) report, please reach out to to request one. PDT on October 1, the majority of DNS records for the domain had refreshed, and connectivity to Slack returned to baseline levels. Following significant buzz on social media. Users on the platform could not send or receive messages, upload files, join channels, and were completely shut out from the desktop application. This is the first significant outage suffered by Slack in 2022. We’re grateful to the internet service providers and DNS community members who worked quickly to refresh records around the globe, improving conditions for many impacted users.īy around 8:49 a.m. On Tuesday, the business communication platform suffered a service outage at 9:25 AM EST. Any outage at AWS did not seem to be having the cascading effects that. ![]() In the meantime, we reached out to third-party DNS resolvers to request they refresh the record for the domain, which would resolve the issue for Slack users on that DNS resolver. The outage is a boon for Microsoft Teams, Slack’s biggest rival, which was not reporting notable outages Monday morning. Because some internet service providers and public resolvers persist records for up to 24 hours as a standard practice, the issue continued for a percentage of users. As a result, some third-party DNS resolvers failed to return records for the domain. on September 30, but some third-party DNS resolvers still expected the configuration to exist in our domain. Out of caution, we rolled back this configuration change at 10:02 a.m. A small number of third-party DNS resolvers did not properly interpret the change, causing some users to be unable to connect to Slack. PDT on September 30, we introduced a DNS (Domain Name System) configuration change to our domain, designed to improve the security of domain name lookups. This may have prevented access to the Slack desktop app, mobile app, or any websites under the domain.Īt 8:21 a.m. 'We have identified the root cause of the Internet connectivity to the US-WEST-1 Region and have. PDT, some users were unable to load Slack. The latest AWS outage began around 4am PT/12pm GMT on.
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